Frequently Asked Questions

  • What will be the mode(s) of communication if a project is given to techvoi.

    We are available on IMs like Skype/Yahoo Messenger/Hotmail/Gtalk/AOL and Phone for about 12-14 hours a day so that we can touch more than a couple of hours of all different timezones. Not to mention your emails will be replied to We have clients in different timezones across the globe, and communication has never been a hindrance in executing projects successfully.

  • Who will be our point of contact?

    Once the “Scope of Project” has been finalized and approved by you, the project is taken over by our project manager. We use Active Collab for our project management, and thats where all communication on a given project is done between the client, the project manager and the employees who are working on that project. Thus, you will be in direct touch with our project manager as well as with the developers/designers who are actually working on your project.

  • What if I am not happy with the project manager’s performance?

    At anytime during the course of the project you can directly contact the CEO of the company and file a formal complaint. The email ID will be provided to you at the start of the project.

  • Do you have a refund policy?

    Yes we do. If, during the designing phase you are not happy with our work, we will refund you the entire amount you paid us. No questions asked, no Ifs, no Buts. The only condition is that it should be relevant beyond doubts that techvoi is the one at fault, and that the client is not asking for refunds due to any other reason but not satisfactory work.

  • How long will it take for my project to be completed?

    Time for completion varies from project to project keeping in view the complexities involved and how booked we are. The final “Scope of Work” for your project will include timelines for your project along with milestones (dates) whenever possible.

  • Will I be updated during the course of development?

    Yes for sure, all on Active Collab. Regular emails will be sent to you with updates on your project.

  • What will be the payment terms?

    Usually we take 50% upfront and balance when the website is ready on our test servers, approved by you, and raring to go live. For projects worth $3000 upwards, we take 25% upfront, 25% when designs are complete and approved by the client, 50% when website is ready on our test servers and approved by you, ready to be pushed live.

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